Shipping policy
At Chase and Chew Store, we strive to provide a seamless shopping experience with clear and reliable shipping options. Below are the details of our shipping process:
Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays).
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During peak periods (e.g., holidays or promotions), processing times may extend slightly. We’ll keep you updated via email.
Shipping Options
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Standard Shipping:
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UK & USA: Free shipping on orders over $50; otherwise, a flat rate of $9.99 applies.
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Delivery time: 5-8 business days.
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Express Shipping:
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Available for an additional fee of $19.99.
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Delivery time: 2-4 business days.
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Order Tracking
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Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to monitor your package’s progress in real-time.
International Shipping
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We currently ship to select countries outside the UK and USA. Shipping costs and delivery times vary by destination and will be calculated at checkout.
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Please note that customs fees or import taxes (if applicable) are the customer’s responsibility.
Pre-orders & Backorders
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If your order contains pre-order or backorder items, these will ship as soon as they become available. Other items in your order may ship separately.
Returns & Refunds
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If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund (excluding original shipping charges). Items must be unused and in their original packaging.
FAQs
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How can I track my order?
You’ll receive a tracking link via email once your order ships. -
What if my package is delayed?
Delays can occur due to factors like weather or customs processing. If your package hasn’t arrived within the estimated timeframe, please contact us at support@chaseandchewstore.com. -
Do you ship to PO Boxes?
Unfortunately, we cannot deliver to PO Boxes or freight forwarding addresses at this time.